The working day does not end at four o`clock for everyone.
New reporting requirements and deadlines, makes uptime and response time become more and more important for our customers. The need for assistance and support is becoming more precarious, and the demand for this beyond normal working hours are increasing.

Client Computing have both small and large, national and international customers. In Europe you risk giant fines if systems go down over time. In Norway the introduction of SAREG among other things, led to new deadlines and greater demands. Is this just an introduction of things that will come? We have therefore made available a new service for all our customers.

The 24/7 service center
We want to be ahead of the development, and are now having our service-center in Sandefjord open 24 hours a day. This means that you as a customer get access to our support team 24/7 throughout the year, including weekends and holidays. This is to provide the service you need when you really need it!

24/7 standard service
The service includes the normal 24 / 7 service where customers can call for support on the solution or the message exchange that takes place in the market. The service ensures the customer a response time of a maximum of 2 hours to begin remediation. Services include 1 hour support / month in the price.

24/7 cockpit solution
The service includes the normal 24 / 7 service where customers can call in to support the solution or the message exchange that takes place in the market. To reassuring customers extra, we sit with a direct connection for message transactions in which consultants can connect to the client without the client having to report the problem first.   The solution also monitors the system, so that if some components (OS, hardware, lines, communication clients, etc.) in the solution goes down, our consultants take appropriate measures. We define with the customer in advance which situations the customer wants us to handle without notification to the customer.

Key Features:

• 24 hour service
• Maximum two hour responst time
• Known personnel
• 1 hour support included each month